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Exclusive roofing leads
Exclusive Roofing Leads | Boost ROI With Marketing Automation

Stop passively wondering when your next job will fall into your lap and let me show you how to generate your own supply of exclusive roofing leads!

So, if you want guaranteed roofing leads, grab the damn bull by the nuts, and let’s dive into some badassery in the wonderful world of online contractor marketing for roofers.

What if I told you that I could take all guesswork out of your roofing  contractor marketing efforts, show you how to generate exclusive leads for sale, and revamp your outbound roofing  sales strategies with marketing automation technology. Maybe that’s not convincing enough so add to that list saving you time, money, and a whole lot of frustration.

Sounds pretty sweet doesn’t it? Kinda like I’m pulling a joke on you, type of sweet.

Truth be told, I’m not. Atlantis does exist… just like you having your own roofing leads.

Exclusive roofing leads with marketing automation software

Welcome to the future of internet marketing and roofing appointments

Marketjng automation technology is about to change your life forever and allow you to take control of your job workflow pipelines with predictable and actionable data. Coolest part is that you’re not going to have to learn, practice, or do anything to take full advantage of it!

This isn’t some sort of regift, uhh I mean reseller, package consisting of unbounce and Google AdWords (needlessly to say that you’ll have to also learn and master to use optimally. So, good luck with that and keeping a business open), like we’ve seen being marketed to roofing contractors out there.

What I’m referring to is the same automation technology the big boys use to crush it online and now you’re able to do the same but not having to pay anywhere near the high prices of marketing automation tools like Marketo or Pareto start our charging.

The beauty of this marketing automation system is that for 4 to 5 times less than big box packages I referenced above charge we are able to build  contractor automation systems that are setup and ready to go within a few weeks. To build your own will probably take 2-3 times this amount of time so plan for it accordingly.

In today’s digitally driven era, roofers are constantly competing with one another for their piece of the proverbial local leads pie. Cost Per Click (CPC) prices in AdWords over the past 5 years shows the same trend.

Every single day that goes by makes it that much harder for roofers to obtain exclusive leads at a price that has a ROI (return on investment) of at least 3-to-1.

Establishing an online presence for your contracting business is hard enough, but maintaining that presence and keeping up with your competition is even harder. Just think about how many times per day major corporations publish on their all their social marketing channels.

For the average business owner in the roofing industry to compete would translate to spending 100% of their time attempting to catch up or burn every dollar and then some on a marketing team.

Well, that is till now..

From maintaining a website and sending the right marketing message, via email or chatbot, to roofing appointments at the right time to engaging their social media audience so that they stay in the forefront of their minds can be exhausting – not to mention prohibitively expensive.

This is where using marketing automation technology to generate your own exclusive leads for your roofing business makes a huge difference.

The end result are shorter sales cycles, lower costs per sale, lower cost per lead, and far greater marketing campaign ROI.

By managing effectively and segmenting your lead nurture campaigns, an ROI of greater than 500% is well within reason.

Simply put, roofing contractors that don’t implement marketing automation technology in their business will soon be outpaced in efficiency and scale by those that do. And when they do, it’ll take any edge you might’ve previously had in generating online roofing leads exclusive to your business.

Cheaper exclusive roofing leads with marketing automation

Online Reputation Management and Automation Tools To Boost Lead Quality

Reputation management and customer reviews is going to continue growing in significance. This is also where marketing automation technology for roofing companies comes into play by identifying at risk clients and alerting the appropriate project managers and even the business owner immediately so that they can run pre-intervention before any issues get out of hand and cause a client to leave (high client churn rates are not favorable as they’re a sign of something wrong in your systems and processes that you need to optimize) as well as potentially leave a negative review on Google.

Marketing automation tools will simplify your lead generation workflow from the first touch point all the way through to post-sales satisfaction and future maintenance job upsells.

Exclusive roofing leads generation

What Is Marketing Automation For Contractors, And Why Do You Need It For Roofing Leads?

If you are struggling with trying to keep up with marketing schedules and activities or if you are tired of burning your money up on your roofing marketing initiatives that do not have positive results, then you’ll likely benefit from marketing automation technology to generate your roofing leads.

Marketing automation, also known as Martech, is a software environment that assists those that want to generate exclusive roofing leads by automating ongoing repetitive tasks like social media posts, client onboarding, emails and their sequencing, client satisfaction, and a whole lot more of other useful interactions that helps roofing contractors have peace of mind that everything is being managed right so they can focus on doing what they do best, building their company and fixing clients leaky roofs!

Due to the fact that many small and medium-sized businesses are experiencing the powerful benefits of marketing automation stacks, this field is growing at an exponential rate. In fact, 49% of companies today are currently using a marketing automation system of some varying degree to simplify marketing daily tasks. More than 50% of B2B businesses are adopting marketing automation technology.

By using marketing automation to convince and convert your mlead, you can manage, organize, and prioritize marketing tasks like generating, nurturing, and closing roofing leads exclusive to your business with half the effort.

Lead generation automation technology also positively affects the sales process, helping you to reach your goals that much faster.

Generate better exclusive roofing leads for roofing contractors with marketing automation technology

Let Us Be Your Exclusive Roofing Leads Marketing Partner

We generate leads exclusively for roofing contractors on the internet that works with small and medium-sized contractors to create results-based marketing campaigns for roofers using internet  marketing automation technology to streamline their marketing efforts and to boost their revenues.

We focus on the behavior, needs, and interests of your prospective leads that are always exclusive to you in order to improve your entire experience with your brand, and to also boost conversion rates so it takes less time to achieve your business goals.

Our ultimate goal is to reduce the costs and ad budget waste that exclusive leads can do to a marketing budget by focusing on strengthening the channels that drive the most leads and sales opportunities, while cutting those that don’t produce.

You know your customers inside and out, and we know how to find guaranteed roofer leads. By working with you to get to know your customers, Marketing Media Wizard can put our roofing marketing automation skill set to in motion towards customizing the platform to your branded voice.

Marketing automation for exclusive roofing leads for contractors

Marketing automation tools to nurture qualified leads helps roofers to:

  • Define a online marketing strategy that is aligned with your business goals
  • Generate, nurture, and increase lead quality
  • Streamline sales and marketing campaigns & strategies by tighly coupling them together
  • Define a solid content marketing strategy for roofing contractors that is aligned with your customer personas
  • Track leads generated through each marketing channel
  • Study buyer behavior
  • Communicate your roofing brand and messaging via the appropriate channels
  • Create effective landing pages that are designed to turn traffic into exclusive leads
  • Design and develop a lead nurturing strategy for roofers that appeals to your ideal customers
  • Track results and improve return on marketing investment results

By taking advantage of our contractor marketing automation technology for roofing services, you will not only save valuable time by streamlining the background processes  work, but also you will save money on the marketing campaigns that aren’t generating qualified roofing leads at a profitable ROI. That alone is reason enough to use an automation technology to boost your roofing contractor business.

Make marketing automation for your roofing business and exclusive leads  really work by teaming up with Marketing Media Wizard. Contact us today through the chatbot here on this site or by sending a message to learn more.

2019 Contractor Marketing | Internet Marketing For Contractors

Before you can understand what internet marketing for contractors is all about, we have to define Internet Marketing.

Seems straightforward, right?

It’s just Contractor Marketing… on the internet.

Well, no, there’s a lot more to it than what may meet the eye, upon first glance. In fact, there’s so much more than that, that there’s no way it could all be listed in this one post, but nonetheless today we will get your feet wet on the subject and have you ready and wanting more!

Internet marketing for contractors

What is Internet Marketing for Contractors?

In this modern era where technology is in every aspect of our everyday lives, marketing too has pivoted to be based on the use of technology, or data and analytics, as well.

For example, we spend numerous hours every day on our mobile devices connected online. As an Internet marketer for contractors, I see that as opportunity that just can’t be passed up. Naturally, we are going to take advantage of the attention that we give to our personal technology.

Simply put, Traditional Marketing just doesn’t work any longer. The days of spamming up the yellow pages with everyone trying to out AAAA one another was a little ridiculous, though imaginative. 

Just think about it, how many billboards do you look at while on your daily commute?

You don’t because your ass is on your phone browsing the internet, getting driving directions, texting, emailing and talking all day long.

How about magazine ads – if you even read them anymore? Notice the pattern? I do, and so does everyone else that’s connected online.

Internet marketing is also typically referred to as digital marketing.

Basically, internet marketing for contractors is how business owners, both big and small, are able to promote their services to an online target audience.

There are several marketing channels through which to do this and Digital Marketing Agencies  have their hands in just about all of them. 

At least I know we do and have been for years now.

Contractor marketing on the internet

How Does Internet Marketing For Contractors Play into This?

Contractor marketing strategies require channel-specific marketing experts who are responsible for developing creative and analytical strategies that increases contractor marketing success.

In order to understand more of what the experts at a digital marketing agency do and their role in the marketing workflow, you need to understand what each channel is responsible for.

By looking at different types of contractor marketing channels, you will see how a internet agency plays a huge role in optimizing efficiency and success for contractors because of the specialized skill-sets and cross-department collaboration that they’re able to leverage through internet marketing automation technology.

So let’s jump into the different specialities within an Contractor Marketing Agency and the first one we will start with is cornerstone of nearly every digital marketing campaign – Search Engine Optimization (SEO).

internet marketing for contractors and contractor marketing seo services

Search Engine Optimization

Search engine optimization (SEO) is the art and science of crafting websites to be as in-line with Google Search’s algorithm, so that they’re crawled and indexed properly, so they can then be displayed based on a users search intent.

At its core, it’s a very technical process, and requires experts with years of practice and constant knowledge to apply properly. Contractor SEO is a necessary addition to any internet marketing for contractor campaigns . This is because it’s typically at a lower expense, it can scale up easily, and provides a site with long-term success potential. Simply put, what is done today will be valuable for years to come.

Psychology plays an important role in SEO, just like it does with any other marketing channel. People are more likely to trust organic search results over paid advertisements because the higher a result is on a search engine results page (SERP), the more people that have trusted and viewed the link as an authority on the subject.

Google’s algorithm is incredibly complicated and it’s always being updated and changed which makes it hard to pinpoint exactly what will work a month, year, or even a day from now. However, at Marketing Media Wizard, we always follow this principle: if it’s better for the overall user experience, it is then best for Contractor SEO.

One downside to SEO is that it’s very technical and can be difficult to get the hang of it as a business owner who’s not constantly practicing SEO. It’s tough to understand the technical grunt work that needs to be done during an SEO campaign, which is why you need the advice and resources of an Contractor SEO agency.

Contractor internet marketing

The people that get it, get it, and it’s not something that can be taught with a textbook, webinar, 0r YouTube mini-series. It simply requires tons of trial and error and constant learning.

SEO for contractors also takes quite a bit of time to start seeing results. It’s not like you can optimize your site, flip a switch on, and all of the sudden your site’s position is number one on the search results pages. It can literally take months and even years to achieve first page placement.

In fact, most first page Google results contain pages, not the whole website, that are on average 1 year old. This means it can take a year or more from when you publish a blog post to when it can get into the top 10 results. 

Google wants to see a consistent SEO effort to increase the quality of a site’s user experience over an extended amount of time. If you break this discipline of consistency, even just a little bit, and you could see your sites rankings start to drop.

Google’s bots will crawl your website and figure out exactly what the website is for and the context it belongs to categorically. It’ll match your site to certain search phrases and keywords and decide where your site belongs on the search rankings using a combination of website and linking  criteria.

At the end of the day, all you should be focused on is creating the absolute best user experience for your audience. And  if you continually improve the user experience, you don’t need to worry about anything else.

Internet Contractor marketing agency search engine marketing services

Search Engine Marketing

Search engine marketing (SEM) also commonly known as Pay-per-click (PPC) is just about always used in addition to an SEO strategy for contractor internet marketing exposure. However, unlike SEO, paid advertising has a much more direct and measurable result.

Simply put: you create paid ads that appear to look like search results and bid on keywords to place your ad in front of your target audience based on what they’re searching for. When someone clicks, you pay Google directly for sending traffic to your site. This is based on a cost per click (CPC) model.

Most all contractor marketing agencies use Google AdWords or Bing Ads for their SEM campaigns. You’ve probably noticed these ads at the top of nearly every search you perform. They’re the first 2-4 search results listed on the first and last portion of the page.

Google designed their paid ads to look as close to an organic result as possible, in order to entice more people to click them.

Search Engine Marketing also works well because it’s triggered by keywords that you directly bid on. There’s no contextual basis for the results – you say “I want my ad to show for this search query” and with a bid and Quality Score high enough, your paid search ad will be displayed to those searching for that keyword term.

SEM keywords are arguably more important because the competition of keywords drives the price a company pays per click.

Proper keyword mapping is crucial for success with any PPC campaign. The price for these keywords can range from 3 cents to over a hundred dollars (keywords in hight competitive fields such as financial, insurance and legal industry have a high cost), so, this clearly can become very costly for a company if not setup properly.

SEM or PPC marketing is another highly technical field within internet marketing for contractors, so it’s important to vet your SEM Agency well.

It’s extremely easy to wastefully burn money if you don’t know what you’re doing in Google AdWords, so make sure whoever you’re entrusting your ad account to knows exactly what they’re doing.

internet marketing for contractors, contractor marketing agency content marketing seen an end on major social media marketing

Content Marketing

Content marketing within internet marketing is used to boost a contractors websites in order to make customers more knowledgeable on their product/service. The high level idea behind a content marketing strategy is that a contracting company sharing information makes them seem more credible and relevant to a customer, especially when it’s personalized content that speaks directly to the consumers specific needs and a specific time.

Additionally, a solid content marketing strategy is crucial to the success of any contractor SEO campaign. As started earlier in this article, SEO is all about making the user experience as valuable as possible plus providing Google with the proper context/structure as to what your business provides.

Content marketing does both of these simultaneously: engaging content is great for a user experience and Google’s algorithm prefers original and quality content. 

There are different types of content writing, one type is transactional/promotional content. Transactional/promotional content is typically found on the site’s home page and should be focused and relevant, ensuring to avoid “fluff” information. 

Informational content is another type of content marketing and it’s focus is on longer lengths of content and is typically located on a site’s blog. Informational content must be valuable and educational for consumers.

Informational content provides customers with answers to questions that they may have regarding their product or service. It’s not about selling your product, but makes sure that you nurture them to that conversion decision. If you have original and quality informational content, it will strengthen your brand which leads to higher trust between your business and consumer.

An internet marketing agency for contractors must work hard to create this type of content. They come up with plans to develop content, brainstorm strategies for answering consumer questions/concerns, and the internet marketing agency must also spend a large amount of time writing the creative content that is intended to hook people into their clients website.

Contractor internet marketing agency social media marketing service

Social Media Marketing

Social media marketing (SMM) has been a game changer in internet  marketing. It is marketing that uses platforms such as Facebook, Instagram, Twitter, Snapchat,


and Pinterest to connect with the target consumer.

Social media is a great platform because it allows a company to engage with its consumers as well as to effectively communicate with them and to grow their brand presence online. It allows a company to reach a large number of people in a very short amount of time.

Social Media Marketing is also essential for gaining customer feedback. Contractors can use it to post about their products or services which allows customers  to be able to comment about it on their posts.

Some contractors also want to respond to the reactions of customers, and an agency of internet marketing for contractors is typically the one behind the curtain responding to your questions, comments, and concerns that the customer posts on social media.

Furthermore, all social sites allow contractors to pay for advertisements that reach millions of users. These paid ads’ strength lies in the targeting abilities due to how much people on social sites provide information on their personal lives.

As a Internet Marketer for Contractors, I’m able to laser-target users based on interest, purchase behaviors, and other categories as required in any advertising engine.

Nearly every contractor marketing agency has their clients on Social Ads because of how effective they can be. Nearly everyone in the 1st world is on social media and it allows us to reach customers who might never have been exposed to the brand if they hadn’t been.

internet marketing for contractors email marketing service

Email Marketing

Email marketing is one of the oldest and still highest ROI internet marketing for contractors tactics. It still is one of the most effective channels for direct response marketing.

Carefully crafted emails that are compelling are sent to a potential customer’s inbox which can work wonders for closing a deal at the bottom of the funnel.

It’s considered a staple in the internet  marketing for contractors mix because it creates a direct link betwern consumers and your service or product.

A savvy internet marketing for contractors agency can discover crucial information that exponentially increases email marketing to a more efficient level. A contractor marketing agency should use metrics to discover the best times to send out these emails, the best content  and graphics through A/B split testing, and the most effective ways to link sites to emails.

Email marketing might be one of the easiest types of contractor marketing techniques to learn, but it’s also one of the most difficult to master.

If you’re vetting an internet marketing agency for email marketing services, ask to see their track record of success and look for open and click through metrics .

internet marketing for contractor

Responsibilities of a Contractor Internet  Marketing Agency

That about covers the different types of services an internet marketing agency for contractors can offer, but how does it look on a daily basis?

Here at Marketing Media Wizard, with each and every client, we first outline a strategy. If it’s a client that’s only contracting us for SEO services, we’ll create a home services SEO strategy. If they’re all over the place, we create what’s called a multi-channel strategy.

One of the best things about contractor  marketing on the internet is that no matter what we’re hired to do, we’re always thinking about the other channels and how they all tie in to one another.

While a client may not be contracting us for Social Media Marketing services, our content team is writing blogs, with Social Media posting in mind. This interrelated thinking creates a team that will work together on creating the best marketing solutions for your company.

If a business wanted to effectively handle all of this in-house, they’d need to hire a specialist in for each channel. For most business, that’s just not viable due to the high costs associated with salaries, taxes and benefits. A majority of companies we work with have one person trying to wear several different hats, usually unsuccessfully. That’s where the agency comes in. An internet marketing agency for contractors does the work for our clients to strategize and a team to execute the plan so that you doesn’ have to.

Internet contractor marketers want their clients to focus on creating the best product/service possible, and not focused on worrying about marketing their contractor business. By hiring an internet marketing agency, a contracto is delegating a vital role that will ultimately be more lucrative for their business.

Not only is it the job of a contractor internet marketing agency to create a strategy and to create the team, but it’s also their job to optimize it for continually increased performance which leads to a better ROI.

Optimization is the core of contractor marketing onlin me. No matter what channel a contractor is advertised in, they need to be testing and optimizing continuously.

I can’t stress how important optimization is. Contreactor marketers have access to so much data. You can know with absolute certainty what ad copy combinations works best, which email campaign has the highest response rate, and what piece of original content is the most engaging.

By ensuring that only the best practices are being used, internet marketing for for contractor agencies are able to see where to most efficiently and effectively spend the ad budget for an increased ROI. So, making sure a contractor is spending money efficiently and receiving results is a key component of the internet marketing agency’s job.

It’s one thing to know which elements of a contractor marketing campaign work best, but making the necessary changes based on the results of that test is much different.

You can have all the data in the world, but it’s totally useless unless you’re taking action on it. Any contractor marketer that’s worth a damn will constantly be testing and iterating.

When deciding how to choose an internet marketing agency, ask to see their results. All respectable internet marketers for contractors will have metrics and analytics of their results for you to see.

Online contractor marketing firms are going to be around for quite some time, at least as long as the internet as we know it exists. The profession is constantly evolving and the contractor marketers within a internet marketing agency will be constantly learning and adapting as well.

Contractor marketing agencies combine the analytical side of the brain with the creative side. Every campaign requires out-of-the-box thinking integrated with a scientist’s analytical side. The companies typically have teams that all specialize in different areas.

Each channel is incredibly complicated and ever-changing. Even though it may all seem confusing, contractor marketing teams are here to digest massive amount of information and take action on it to create effective strategies for companies to increase their returns on investment.

google my business local seo
Google My Business Best Practices for Small Business Local SEO

Learn how to use Google My Business to easily manage your business listing, reviews, photos and location on Google search, Google Maps and local search

Google My Business is one of the most powerful tools available to help you rank higher in local search results and reach more customers. But to take full advantage of this opportunity, you must claim and complete your profile and make sure it’s optimized to be found by customers who are searching for businesses like yours. This article provides all the answers you need to build a solid Google My Business profile, boost your local SEO, add your location to Google Maps and rank higher in local search results pages (SERPs).

1. What is Google My Business?

What is Google My Business

 

Google My Business is Google’s listing platform for companies. Millions of small, medium and large businesses have Google My Business profiles that help them boost Google search rankings and get in front of local customers.

 

 

2. Why Should Your Business Use Its Google My Business Profile?

 

Setting up a Google My Business profile for your company will help your company show up in Google search engine results, Google local search results and Google Maps results. Use this automatic business listing tool to see how your company appears on Google My Business other online business listing sites.

Listing your company on Google My Business will:

  • Help you show up in search results
  • Help you show up on map results
  • Use your location and potential customers’ locations to help you rank in local searches
  • Provide a place where customers can review your business

“Google My Business is a really important tool that more local businesses should take advantage of. It’s critical for helping customers find you easily,” said Brandon Schroth, an SEO strategist for seoWorksWhy Should Your Business Use Its Google My Business Profile. “The best part? When optimized correctly, the page shows up above normal organic search results.”

3. What Do Google My Business Listings Look Like?

This Google My Business listing for Marketing Media Wizard shows what a small business listing looks like:

What Do Google My Business Listings Look Like

4. How Much Does Google My Business Cost?

Nothing!

There’s no charge to add your company information to Google My Business. “It’s free to use, and it gives local businesses a way to manage their online presence by verifying and updating important information,” Schroth said.

5. How Does Google My Business Work?

How Does Google My Business Work

 

Listing your company on Google ensures that your small business name, address, phone number, hours and description are listed correctly and consistently across all Google internet platforms, including:

  • Google search results
  • Google’s Local Pack
  • Google Maps
  • Google reviews

Google My Business allows you to manage your entire Google business profile—including for multiple locations—from one dashboard.

6. What Does Google My Business Do?

Google My Business allows you to control the way your business shows up on Google. Using Google My Business you can correct or adjust your company’s:

  • Name, address and phone number (your NAP info)
  • Your current business hours
  • Geographic information for each of your locations

On top of these basic features, you can add photos to your Google My Business profile and encourage positive customer reviews.

7. Do You Still Need Google+ or Google Places for Business Pages?

Do You Still Need Google+ or Google Places for Business Pages with google my business

No.

You can manage everything you need to right from your small business’ Google My Business dashboard.

The NAP info, photos and any other information you upload to Google My Business will automatically populate across all of Google’s platforms. You can even manage your small business AdWords account from your Google My Business dashboard.

These are Google’s basic guidelines for representing your company on Google My Business:

  • Represent your business as it’s consistently represented and recognized in the real world across signage, stationery and other branding.
  • Make sure your address is accurate and precise.
  • Choose the fewest number of categories it takes to describe your overall core business.

8. Do You Need to Create a Separate Small Business Listing for Google Maps?

Google My Business Best Practices for Small Business Local SEO

No.

Your location information is automatically integrated onto Google Maps from your Google My Business dashboard.

9. How Much Can You Manage From the Google My Business Dashboard?

Everything you need to manage for your small business’ appearance on Google you can manage from the Google My Business dashboard.

Here’s what the Google My Business dashboard looks like:

How Much Can You Manage From the Google My Business Dashboard

From this dashboard you can:

  • Update your business information and have it automatically update in Google search and Google Maps
  • Get alerts for and respond to new reviews from customer
  • Use Google “insights” feature to see who’s interacting with your business online and learn how they found you
  • See how many users click to your website from your Google My Business profile
  • See how often users click-to-call your business from your Google My Business profile
  • See how often users request driving directions from your Google My Business profile
  • See how regularly users see your business in their Google search results over time
  • Use AdWords Express to administer AdWords from your Google My Business profile

10. Is My Company Already Listed on Google My Business or Google Maps?

Begin by searching for your business in the Google My Business search bar.

If your company information is already in Google’s system, it will appear on your screen. Google will ask you to verify the contact email on file for the account.

11. How to Add Your Company to Google My Business

If Google has no information on your business, it will lead you through a series of steps. Follow these prompts to add your business information to the site. You’ll be required to verify your business with Google, which we’ll get to in the next section.

As you wait for the verification process to be completed, you can begin uploading photos, videos and logo into your Google My Business dashboard immediately. These won’t publish online until you’ve completed the verification process.

12. How to Verify Your Google My Business Listing

There are two main ways to verify your Google My Business listing: by postcard or by telephone.

“Google would like to realize that you are the confirmed representative from the business. That’s the reason why they send a postcard to the address that provides a code to enter,” explained Nathan Barber, electronic analyst to your Digital Advertising Works agency. “Using the code confirmed, you’re ready to have complete control over the list. The affirmation boosts your chances of rank for neighborhood services you provide on your business ”

Follow Google’s prompts to determine the method of verification that’s right for you. Verification by postcard will take between seven and 10 business days.

13. What if Someone Already Claimed My Business on Google?

What if Someone Already Claimed My Business on Google my business

An additional step in the process of listing your company will arise if someone has already claimed your listing.

To lock down ownership of your listing, you’ll need to request a transfer of listing ownership or request that person—maybe an employee in charge of managing your digital marketing—add you to the account as a listing manager.

14. What Should You Include on Your Google My Business Page?

The information you include on your Google My Business profile seems self-explanatory. But there are best practices every business owner should follow in the way their information is presented on Google My Business. 

Barber offered the following guidelines on what to include on your Google My Business profile, and how to get it right:

  1. Consistent Business Name, Address & Phone Number
    “You want to make sure that all your business details are consistent with other online listings. Google pulls your NAP from all different sources, but if you can tell them the correct information through a consistent business citation, you will increase your online visibility on search engines on local search,” said Barber.
  2. Unique Business Description
    “Google wants to see that your ‘about’ section is completely unique, and not pasted from your own website. By having a unique description, your targeted keywords and business focus will be more in-tune to become more visible on the search engines. Don’t forget to include a hyperlink right in the description for maximum GMB return,” he said.
  3. Correct Business Category
    “Choosing the correct business category is vital to get found for the correct user’s searcher intent. By pinpointing your correct category (less the better), you will show up for the right types of search traffic. If you are having difficult deciding which category, look at all your competitors and scout out the winning listings and copy their category,” he said.

15. Google My Business for Multiple Locations

Google My Business for Multiple Locations

You can manage up to 10 business locations from a single Google My Business profile. For more than 10 locations, you’ll need to use the Google My Business Locations dashboard. 

16. Are Duplicate Google My Business Listings a Problem?

Are Duplicate Google My Business Listings a Problem

Yes.

Duplicate listings for a single business location can undermine the value of your Google My Business listing, said Alicia Glaser, the local search lead for digital marketing agency Pure Visibility.

“It’s important to search for any duplicate pages that might have been created in the past
with old addresses or different versions of your business’ name. Merge or close these locations,” advised Glaser.

“Having multiple Google My Business pages for the same location can harm your chances for ranking locally,” she explained. “Providing old, inaccurate information can also be an issue for the user’s experience.”

17. How to Remove Duplicate Listings

Businesses can contact Google My Business support by phone, by email, by chat, or through Facebook or Twitter to get rid of duplicate listings.

  1. First, delete the Google+ page of the old listing (if there isone).
  2. Next, send a message to Google My Business support staff on Facebook or Twitter, or start a chat, request a callor send an email.
  3. Lund recommends sending the following message:

“Hello, can you please move this old listing [insert Google Maps listing URL of old listing] to the current listing [insert Google Maps listing URL of current listing]? And can you also please transfer the reviews of the old listing to the current listing?”

 

18. How Do You Edit or Change the Information in Your Google My Business Profile?

You can edit or change information on your profile directly from your Google My Business dashboard.

If you have any difficulty making changes to hours, location or other information, send a message to Google My Business support staff on Facebook or Twitter, or start a chat, request a call, or send an email.

19. Optimize Your Google My Business Listing for Best Results

Optimize Your Google My Business Listing for Best Results

One of the most important things to keep in mind when optimizing your Google My Business listing is consistency, said David Mulqueen, project manager for digital marketing agency Odd Dog Media.

“You want to make sure that things like your name, imaging, messaging, general info like hours of operation, business category and how people can find you is consistent,” he advised. “If your Google My Business page isn’t consistent, how is Google supposed to trust your business as a credible source of information for its users?”

Nicholas Kinports, executive vice president of strategy for Notice digital advertising agency offered the following tips for optimizing your GMB profile:

  • Add Content, Content, Content!
    “Add high-resolution images of your business including the interior, along with 360-degree photos and videos if applicable. The more great content you add, the better Google will position your business relative to the competition,” Kinports said. When writing descriptions, “Write in a natural, helpful, and easy to read prose. Google loves a great user experience!”
  • Choose Keywords Wisely
    Choose the same keywords and phrases you know your customers are looking
    for and populating your profile where appropriate. Watch this two-minute video for basic keyword strategies:

20. Adding Photos to Google Maps and Google Search From Google My Business

Adding Photos to Google Maps and Google Search From Google My Business

Adding photos to your Google My Business profile will also add those photos to Google Maps and search results. Remember, customers are visually motivated, and photos of your location and products or services will go a long way towards attracting new business.

“You want to add relevant photos of your company,” recommended Barber of Digital Advertising Works. “This includes the interior, exterior of the building location, employees, past work, logos and other miscellaneous photos. The images supplied will send strong signals to Google that you are indeed a real business. The photos supplied will be more easily found on the ‘image’ section of the Google search engine portion.”

Watch this Google demo for step-by-step instructions on adding photos to your Google My Business profile:

21. What are Google Reviews and Do They Show Up on Your Google My Business Listing?

What are Google Reviews and Do They Show Up on Your Google My Business Listing

Customer reviews show up on your Google My Business profile. The one- to five-star rating at the top of your Google My Business listing as it appears in search results and on Google Maps is determined by the number of positive ratings you receive from customer reviews.

Google reviews are important for potential customers who are still in the “research phase” of making a purchase, said Mulqueen of Odd Dog Media. People who see great reviews are more likely to try your company instead of your competitors. And those Google star ratings are “the most crucial ones,” he said.

Begin by requesting reviews from “existing happy customers who have been so thrilled with their services in the past that they’d be more than willing to leave a review,” recommended Mulqueen. “These are a guaranteed way to build some momentum in getting more and more reviews on Google.”

22. How Can You Get Good Reviews on Google?

“The way to get good reviews on Google is to simply ask for them,” said John Nesler, lead writer and researcher forPost Modern Marketing. Customers don’t think about leaving an online reviews, even when they have really good experiences.

“In fact, they’re usually most inspired to go to the bother of writing a review when they have a bad experience,” he said. That makes it doubly important to ask happy customers to leave a review.

“When you have an interaction with a customer that just feels really solid and good, and they strike you as someone who is well-spoken, simply ask them, ‘Hey, would you be willing to take a couple minutes to review us on Google?’” More often than not they’ll be happy to help you out, said Nesler.

You might also consider handing out a flyer with a link to your Google My Business page and a request for a review, recommended Jim Lastinger, CEO of digital marketing firm Deep Field.

“However, you only want to give the flyer to customers that are clearly satisfied and most likely to leave a positive review,” Lastinger cautioned.

 

23. Should You Pay People to Leave Positive Google Reviews?

No. Never, not under any circumstances, should you pay someone to leave good reviews on Google.

“It’s a violation of Google’s terms of service with regard to reviews (as is the case with Yelp),” said Nesler.

If a happy customer is reluctant to leave a positive review out of the kindness of their own heart, you might “offer them a small discount on their next purchase,” he advised.

“Don’t publicize this offer or make it part of your marketing approach,” said Nesler. “But you’re asking a customer to spend their time on your behalf, so sometimes it’s appropriate to do
something nice for them.”

24. How to Respond to Good Google Reviews

Be sure to respond to all of your good reviews through your Google My Business profile, recommends Nesler. And don’t just write “Thank you!”

“Write a detailed, thoughtful response in which you address the person by their first name, thank them for being a customer and writing the review, and adding any salient points about your interaction with the customer that you think might put you in a good light,” said Nesler.

 

25. How to Respond to Bad Reviews on Google My Business

The downside to positive Google reviews from your happy customers are the occasional bad review every business is likely to receive.

“Never leave a bad review unanswered,” said Nesler. “It’s easy to do more harm than good if you aren’t careful in your response.”

Here are the rules of thumb that Nesler follows—and that he gives to clients—when it comes to responding to a bad review:

  1. Be calm and courteous. Don’t write a response when you’re frustrated and angry. You need to be firmly in control of your emotions. Find your happy place.
  2. Don’t debate the person in public. A he-said she-said situation is Get the interaction away from prying eyes. Lead off with a courteous, “I’m very sorry that you had an unsatisfactory experience with our business.” Then provide contact details where they can get a hold of you directly.
  3. You need to be in full-blown A+ customer-service mode. That doesn’t mean that you should be self-deprecating orapologize a million times. Rather, make it clear how your customers’ experiences should play out. What they should experience. What will happen when they walk through your door.

26. How to Use Google My Business to Place Better in Local Search Results

How to Use Google My Business to Place Better in Local Search ResultsGoogle My Business’ really important function is that is uses your small business’ location (or locations) to determine your placement in local search rankings. Local search results show businesses in the vicinity of the customer doing the Google search based on your physical location and theirs.

The top three businesses returned in local search results show up in Google’s Local Three Pack. The local pack is a box that appears at the top of location-based Google search results.

Google’s location-based local search results are “critical for helping customers find you easily,” said Schroth of prWorks. Competition for Google’s Local Three Pack is heavy, he said, and it gets harder every day for small businesses to earn that special place at the top of local Google searches.

“Invest the time into creating and maintaining a Google My Business listing as well as the supporting local elements, and you’ll reap the benefits of higher placement and greater visibility” for your small business, said Schroth.

27. How Can You Compete for a Place in Google’s Local Three Pack?

How Can You Compete for a Place in Google’s Local Three Pack?

You can see how your company measures up on Google My Business by conducting a “near me” search. Near me searches use an internet user’s location to suggest businesses nearby.

“To understand the local competitive landscape for your business,  search for your business’ category with the phrase ‘near me’ in Google to see what type of accounts are showing up in Google Maps and the Knowledge Graph,” recommended Glaser of Pure Visibility.

“You will more than likely see that listings with reviews show up first organically,” added Glaser. She suggested clicking on those top businesses to see what they’re doing differently and what you might do to improve your own near-me ranking.

28. Can You Manage Your Google My Business Profile from a Smartphone?

Manage Your Google My Business Profile from an android Smartphone app

Download the Google My Business app for Android.Manage Your Google My Business Profile from an apple Smartphone appDownload the Google My Business app for iPhone.

Google My Business For Contractors: Add or Claim Your Business
Google My Business for contractors is an online business directory listing platform built and managed by Google that home improvement businesses small and large are strongly encouraged to use to manage their company’s information across Google Search and Google Maps. Google places a huge importance on accurately updating and maintaining your GMB business’ information, specifically your business’ Name, Address and Phone Number (NAP), and is another avenue potential customers can use online to discover your contracting business.
In return, this gives Google the correct information to display to users searching for contractors or for your business name. Additionally, claiming and optimizing your Google My Business for contractors listing can also increase your odds to appear in the much sought after Google Local 3-Pack, as seen in the search results screenshot below:
Business on Google My Business for contratractors google three pack
It’s super important that you understand that if you just set up a Google My Business for contractors listing, it won’t guarantee that you’ll appear in the SERPs (Search Engine Results Pages) or coveted Google Local 3-Pack, but it will help Google know the correct information to show regarding your contracting business if it is searched for. If your GMB listing is up-to-date with the correct information, Google is more likely to show it for relevant local internet searches. And for those looking for an edge in their local SEO rankings, this could mean the difference between 3rd of 4th place in the Three-pack. 
Google my Business for contractors ranking

Here’s the Reasons Why Should You Claim Your Google My Business For Contractors Listing Today

It’s quite possible that you’ve never heard of Google My Business for contractors and you’re still wondering to yourself why you would claim your Google My Business listing for contractors in the first place?

I mean, who wants more busy work when you’ve got a million fires to stomp out on a daily basis as the business owner.

Maybe you’re asking yourself, what makes this type of internet listing for contractors so important or different from all the rest, and how it matters now all of a sudden over the other hundreds you’ve seen come and go?

According to Google, 97% of online consumers search for local products and services, but only 37% of all locally owned businesses in the US have claimed a local business listing.

If you’ve been looking and scratching your head over the past few years wondering where there’s low hanging fruit and opportunity for you to beat your competition in the home improvement industry, well this is finally that juicy piece of fruit that’s just waiting on you to pick it up and take a damn bite!

If your competition hasn’t already jumped first and taken advantage and claimed their Google My Business for contractors listing, you have a low cost method that you can easily do yourself today! Claiming your contractor Google My Business listing can also help with your local SEO search rankings.

To claim your contractor business listing on Google, you must be the one that both owns the business and also is the one interacting with your customers during the business hours you set in your Google My Business for contractors listing.

You can work with your customers at your physical place of business or at the customer’s location. That means that even service businesses, like digital marketers, freelancer writers, landscapers or plumbers, graphic artists, and so on can also claim their GMB business listing.

How Does Google Decide Which Businesses to Show in the Local 3-Pack?

google my business for contractors serp results

In their quest for the most relevant user information and experience, Google’s algorithms use a wide variety of user data and factors in order to determine which websites are going to show up in the coveted local search results.

There are literally hundreds of determining factors being calculated in Google’s search algorithm. When it comes to local search, these are the main two factors being considered most relevant in displaying a home services website to the searcher:

  • Prominence: is measured by the business’s site popularity or how well-known the contracting business is based on information Google has stored on it. The best example of this would be back links from a large number of websites and having an aged domain, meaning its been online a long time with a lot of relevant links from other home improvement authority websites linking back to it.
  • Distance: this measures the proximity of the business to the searcher or the area where the searcher is currently located or based on where they’re going.

Google my Business for contractors

Finding Your Business & Claiming It

Claiming your Google My Business for contractors is pretty straight forward and simple to do. Before you even start looking, it’s important that you set up a Google email account, also known simply as a Gmail Account, that you will use for your Google My Business for Contractors, AdWords, Analytics, Search Console, and any of the other new Google products being released.

The purpose of this Gmail email address is to let you have single login access to all of Google’s product suite, such as: Google My Business , Google Docs, Google Drive, Google Search, YouTube, Google Translate, Google Play, Photos, Blogger, Search Console, Google Analytics, and so much more.

google my business for contractors

As the business owner, make sure that you claim your Google My Business for contractors listing because only the business owner is the only one that can claim their own business listing.

For example, if you tried to hire a internet marketing agency for contractors to act on your behalf to make the claim actually goes against Google’s Terms of Service. The business owner is the only one that can ever claim their contracting business on Google My Business and then you can add your contractor marketing agency as a manager on your Google My Business for contractors account.

With your Gmail account set up and ready to go, follow these steps to properly signup and configure your listing on Google My Business for contractors:

  1. Click on this link to access Google My Business:  www.gybo.com/business
  2. Enter your contracting business’s name and click on the  “Find Out” button.

Google My Business for contractors  is the first step

In this example, you’ll see that your contracting business is already being listed on Google Maps. Maybe you’re wondering why it would be listed on Google Maps since you never added it yourself. The answer is that when you register a new LLC, it automatically gets added to some databases and directory sites, much like Google My Business for contractors is in a way, and Google pulls from this data and will automatically add your information. So don‘t get all bent out of shape thinking that someone has been messing with your stuff. At least not yet, which that is probably best for another article.

3. Google will query its database and let you know whether or not your home services business is listed on Google Search, and from this point you have 3 possibilities:

  1. Update your contractor business info
  2. Verify your contractor business info
  3. Add your contractor business info

google my business for contractors during the verification prpcess when you're claiming your business on google my business

From these 3 actions that you can take on a Google My Business for contractors, you will get one of these 3 responses (as seen above in the 3 page illustrations):

  • “Nice Job. You’re on the Map.” If you get this back from your contracting business search means your business is verified. Either the owner, or an authorized manager, can login and make the edits if necessary. To access Google My Business, click the “Update Your Business Info” button.
  • “Your Business Info Might be Incorrect on Google.” If this is what’s shown, it means your Google My Business for contractors info may show up on Google, but your company’s address is unconfirmed and the owner hasn’t claimed their contractor Google business listing. You can verify your business by clicking the “Verify Your Business Info”. This will get the ball rolling on the verification process that can take 7-10 days to complete.
  • “Your business isn’t on the map.” If you get this message back it means that Google can not locate any business information from either Google My Business or from other business directory resources out on the internet. To get started claiming your Google My Business for contractors listing, click “Add Your Business Info.”

4. Enter all your contracting business’ information, and do your citations EXACTLY the same way as you have on Facebook, your website and any other business directory listing. Just make sure that you pay attention to all the small details, because this is where you’ll either make it or break it, like dealing with capitalization and spelling. Here are some general guidelines:

  • Enter the exact and complete street address. Best rule of thumb, just use the Post Office method of routing the traffic back to you’re your site.
  • You cannot use PO Box addresses to register a Google My Business for contractors. Google does this to keep another small business out of your area by not letting them go and buy PO Boxes in order to claim their business is actually domiciled there and not just a service provider for this area. Again, this is a good thing as it helps you not have to compete with bigger players that would simply box you out of the market.
  • If you have a suite or office number, add that information separately from your street name and number.

5. Now select a business category that best represents your niche. The category has to already exist in Google, so you can’t make up a new category to fit your contracting business. You may not find a category that exactly matches your contracting business type, so just select something that’s as close as possible to it. More than likely you won’t get an exact glove snug match fit, so keep your options open, or do like I do and go check out your competitors and see how they’re listing and emulate.

If this still stumps you, you can contact Google Support at support.google.com/business to get help with your listing.

claiming you company on Google my business for contractors listing you can using your dashboard to contact google for help

 

Make Sure You Verify Your Listing On Google My Business For Contractors

As a preventative measure against the wrong people (ie your competitors) from claiming your listing on Google My Business for contractors, Google wants to verify that you are the legitimate owner of your contracting business. This is part of the GMB “verification” process.

Most contractor business owners get their business verified by a postcard Google snail mails you. If verifying an existing contracting business that’s already listed, you might be able to phone verify, though I don’t know many people who actually did so just be looking out for the postcard that’s coming in the mail. Wouldn’t’ surprise me at all if you saw it come in tomorrow.

  • When verifying your Google My Business for contractors by mail and phone verification, Google will mail a postcard with a PIN verification code on it. Once you receive this, you will use that code to confirm your address with your business name and identity.
  • If you are given the option to phone verify your business:
    • Make sure you can answer the business phone number to receive your verification code.
    • Click Verify by Phone to have the code sent to your phone via automated message.
    • Enter the code into your dashboard.
  • Google will never call your business and ask for your code, password, or any personal info. They’ve got more important things going on than call you. It’s a scam so just hang up.

Use Valuable Insights to Discover Who Your Audience is and How to Interact with Them

Claim Your Business on Google My Business for contractors dashboard

 

 

Once you claim your listing on Google My Business for contractors, you can access tons of valuable insights about the website visitors who view your Google My Business for contractors listing coming from either Google Search or Google Maps. From the insights you can gleam:

  • How many people searched for driving directions
  • How many people viewed photos of your business
  • How many people visit your website
  • How many people called you

Audience insights google My Business for contractors

To check out the customer actions that were taken on your website, you can start with the following types of actions that customers took on your listing:

  • Click to visit your website
  • Request directions to your contracting business’s physical location
  • Click to Call you
  • View photos of your contracting business and the service offering you have

Photos

claim your company on google my business for contractors photos monthly insights reports

This section shows the number of photos associated with your GMB for contractors business listing and how often they’re viewed compared to photos of contracting businesses similar to yours. The “Photo views” graph shows the number of times your photos have been viewed by Google users, and the “Photo quantity” graph shows the number of photos uploaded by you.

The lines on the graphs compare your photo data with photo data for contractors similar to you. For example, if you own a local roofing company, your business would be compared to other roofers in your area.

You may not see this information if there aren’t enough businesses like yours nearby.

On the right side of the graph you’ll see the total number of photos based on the data points you’ve selected.

These sections have the following labels in bulk insights reports:

  • Total owner photos
  • Owner photo views
  • Total customer photos
  • Customer photo view

In order to actually see how many people took a specific action on a particular day, place your cursor over the related segment of the graph on the day you’re interested in viewing data on. Click the check boxes to the right of the graph to turn off segments, so you can isolate particular data points that you’re interested in.

These sections have the following labels in bulk insights reports:

  • Directions actions
  • Phone call actions
  • Total actions
  • Website actions

Direction requests

Add your company Google My Business for contractors directions feature

This section shows where on the map people request directions to your business. You’ll see your location pinned on the map, and a map that shows the most popular places from which people ask Google Maps for directions to your address. You may also see the total number of requests broken down by city or neighborhood.

On the map, you can zoom in and out on the map using the + and icons on the bottom-right corner.

Phone callsClaim Google My Businesss for contractors phone calls insights reports

This section shows when and how often customers called your business via your listing on Google. At the top of the section, “Total calls” gives the total number of phone calls in the timeframe you’ve selected.

In the graph, you can choose to view trends in customer phone calls by either “Day of week” or “Time of day”. The graph will show when customers are most likely to call your business after viewing your contracting business listing on Google.

You can adjust the timeframe for the data in any of the sections. In the top right corner of the each section, you’ll see “Last 30 days” if you haven’t selected a different option. To change the timeframe, click or tap “Last 30 days”, then select from the other two options: “Last 7 days” and “Last 90 days”.

Conclusion

Once you verified or claimed your listing Google My Business for contractors you now own it and can control how it appears to searchers on Google Search and Google Maps.

Once your contractor listing is complete focus on staying connected with your audience, and make sure to respond to reviews left by Google users for your contracting business. If you happen to receive a bad review, the ability now to respond to that person and make things right may change their mind and show the public you are a concerned business owner.

Optimize Your Google My Business Listing for Local SEO

 

An important first step in any local SEO strategy is to claim and verify your local business’ Google My Business (GMB) listing. Getting on Google My Business can increase your chances of showing up in Google’s Local Pack, Local Finder, Google Maps, and organic rankings in general. Qualifying local businesses can claim this free listing on Google and include basic information about their company, like their address, phone number, business hours and types of payments accepted.

If you haven’t claimed and verified your Google My Business Listing yet, that’s the first step. To get started, visit https://www.google.com/business.

Optimize Your Google My Business Listing for a Local SEO Boost

Many local businesses just claim their GMB listing and forget about it. What most businesses don’trealize is that there are a variety of other features you can use to optimize your Google My Business listing and several reasons why you should frequently check your business listing to ensure that it’s accuracy stays intact. Want to know more?

Complete all the information Google asks for

There are a variety of questions you can answer to complete your Google My Business profile. When done, your listing will have valuable data that will make it easier for potential customers to find your company. And if you don’t fill that information in, someone else could. Many business owners don’t realize that anyone can suggest a change to your business listing — and that includes competitors.

When a searcher clicks on your GMB listing they can see a “Suggest an edit” option:

 

Google my business marketing media wizard

 

When someone clicks on that option they can literally edit your Google My Business listing (and make some pretty dramatic changes, too):

 

 

This is just one reason why it’s very important that you login to your Google My Business dashboard regularly to ensure that no one has attempted to make any unwanted changes to your business listing. In your account, you’ll see an alert that changes are pending if someone has made suggested changes that need your approval before Google publishes them.

Also, keep in mind that Google encourages people who are familiar with your business to answer questions, so Google can learn more information about your small business. To do this they can simply click on the “Know this place? Answer quick questions” link.

 

They’ll then be prompted to answer some questions about your business.

 

 

If they know the answer to the questions, they can answer. If not, they can decline.

Now, some business owners have cried foul, saying that competitors or others with malicious intent can wreak havoc on their Google My Business listings with this feature. However, Google’s philosophy is that this type of “user-generated content” helps to build a community, more fully completes a business’ profile, and allows Google to experiment with different search strategies.

After you get your Google My Business listing verified, continue to check your listing regularly to be on the safe side.

Google My Business Posts

Google Posts are “mini-ads” that show up in Google search in your Google My Business listing (in the Knowledge Panel and on Google Maps.)

 

You can have fun with your Posts by adding an image, a Call to Action (CTA), and even including a link to another page or website. If you’re using Yext, you can create GMB Posts directly from your Yext dashboard.

Here are just a few Post ideas:

  • If you’re having an event (like a webinar) you can set up an event Post with a date and time and then add a link to the registration page.
  • Do you have a sale going on during a specific time? Create a “sale” event Post.
  • Does your latest blog post rock? Add a short description of your blog post and link to the post on your blog.
  • New product you want to feature? Show a picture of this cool gadget and link to where people can make the purchase.
  • Want to spread holiday joy? Give potential customers a holiday message Post.

The possibilities with Posts are endless! Posts stay “live” for seven days or “go dark” after the date of the event. Google is great about sending you reminders when it’s time to create a new Post.

TIP: To grab a searcher’s attention, you want to include an image in your Post, but on Google Maps the Post image can get cut off. You might have to test a few Post image sizes to make sure it’s sized appropriately for Maps and the Knowledge Panel on desktop and mobile devices.

To get started with Posts, login to your GMB dashboard and you’ll see the Posts option on the left-hand side:

Do Google My Business Posts help with search rankings? Joy Hawkins and Steady Demand tested whether Posts had an impact on rankings, and they found that making Google My Business Posts can improve rankings.

Booking button feature

Google’s new Booking button feature can really help your business stand out from the crowd. If you have any type of business that relies on customers making appointments and you’re using integrated scheduling software, people can now book an appointment with your business directly from your Google My Business listing. This can make it even easier to get new customers!

If you have an account with one of Google’s supported scheduling providers, the booking button is automatically added to your Google My Business listing.

Messaging

Did you know that you can allow potential customers to send you text messages? This is a great way to connect directly with potential customers.

If you don’t want text messages sent to your personal phone number, you can download Google’s Allo app. When you set up your Allo account, use the same phone number connected to your Google My Business account. Now when someone messages you, Allo will send you a notification instead of the message appearing in your personal text messages.

To get started with Messaging, login to your GMB dashboard and click on “Messaging”:

This feature is still in its infancy, though. Right now, messaging is only available to mobile web users and is not available to mobile app or desktop users. People also won’t see the Messaging option in the Knowledge Panel or on Google Maps.

The ONLY way someone can message your business is if they perform a mobile web search on Chrome. (I expect that Google will expand the Messaging feature once they work the kinks out.)

Questions & Answers

Questions & Answers is a relatively new feature to Google local search. It’s very cool! Just like it sounds, Q&A allows people to ask questions about your business and you can answer those questions.

 

Here are a few things to keep in mind about Questions & Answers:

  • The Q&A feature is not visible on the mobile GMB app.
  • You need to login to the GMB dashboard to see if you have any new questions that need answering.
  • You cannot monitor the Questions on a mobile device unless you have an Android phone.
  • You can use the Google Maps App on Android devices to manage the Q&A feature as the business. To do this, download the Google Maps app, sign in with the email address you use for your GMB listing, and you will get push notifications if someone asks your business a question.

TIP: It’s important to note that just like “Suggest an Edit” on GMB, anyone can answer questions asked of your business. Therefore, you want to keep an eye out and make sure you answer questions quickly and ensure that if someone else answers a question, that the answer is accurate. If you find that someone is abusing your GMB listing’s Q&A feature, reach out to the Google My Business support forums.

Google My Business online reviews

Unlike Yelp, which vehemently discourages business owners to ask their customers for reviews, Google encourages business owners to ethically ask their customers or clients for online reviews. Online reviews appear next to your listing in Google Maps and your business’ Knowledge Panel in search. Reviews can help your business stand out among a sea of search results.

Additionally, online reviews are known to impact search result rankings, consumer trust, and click-through rates. According to BrightLocal’s 2017 Consumer Review Survey:

  • 97% of consumers read online reviews for local businesses in 2017, with 12% looking for a local business online every day
  • 85% of consumers trust online reviews as much as personal recommendations
  • Positive reviews make 73% of consumers trust a local business more
  • 49% of consumers need at least a four-star rating before they choose to use a business
  • Responding to reviews is more important than ever, with 30% naming this as key when judging local businesses
  • 68% of consumers left a local business review when asked — with 74% having been asked for their feedback
  • 79% of consumers have read a fake review in the last year

If you follow Google’s guidelines for Google My Business reviews, you can ask your customers for reviews. (However, if you violate any of these policies, your reviews could be removed.)

When customers leave reviews for you — good or bad — make sure you respond to them. Not only does it show that customer that you appreciate their feedback, it also shows potential customers that you care.

What happens if you get a negative review? First, don’t freak out. Everybody has a bad day and most people recognize that. Also, if you have a troll that gave you a one-star review and left a nasty comment, most people with common sense recognize that review for what it is. It’s generally not worth stressing over.